btatop.blogg.se - Outlook 365 move mail folder to another user

Here are some troubleshooting suggestions about your issue:

Are you doing these operations on your Outlook desktop client? If yes, can this issue be reproduced as well if you add the same email account to other Outlook client and do the same operations? And what if you try it via Outlook Web Mail? (To access the Public Folder on your web mail, you will need the “Add public folder to Favorites” option.).

Have those emails from Folder A been successfully moved to the public folder? Please check your public folder and see if you can see those moved email messages.If this is your case, I got a few questions about details of the move behavior which might be able to better help solve your issue later:

While if he did the same operation to move emails from Folder B to the same public folder, everything can work fine, right? In order to further confirm your issue, I am trying to retell your issue like below, please help check if there is any misunderstanding: A customer encountered an issue when moving emails from one specific email folder(for example, Folder A) to a public folder via the "Move to" option, emails would remain in Folder A. Does the "card" you mentioned above mean different Outlook email folders like "Inbox" or "Deleted Items"?